What the M
Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the residential homeownership industry is the concept behind “What the M,” a new podcast that discusses the complex issues facing default services and the path forward for the mortgage industry and homeowners alike. The industry is comprised of more than 160 mortgage servicers representing more than 80% of the outstanding principal balances on mortgages in the U.S. Without the involvement of these vital mortgage servicers, obtaining and maintaining a home mortgage as we know it would not exist.“‘What the M’ features industry movers and shakers discussing the challenges faced by mortgage servicers, law firms and the American homeowner,” said Stephen Hladik, one of the co-hosts for the podcast and chair of the Advisory Council of the Legal League 100. “We will discuss trends in the economy, regulatory oversight, changes in the law, changes in technology and a myriad of other factors affecting the industry.”Hladik and co-host Kent McPhail are experienced attorneys with multistate practices in the default servicing industry. Both have decades of experience representing secured creditors; however, each host brings his own unique perspective to the podcast. McPhail hails from the Deep South (think boiled peanuts and shrimp & grits), while Hladik hails from the Northeast (think cheesesteaks and scrapple). “With this Yin and Yang, we hope to bring an entertaining and informative approach to the industry and those who make it hum,” McPhail said.Episodes of “What the M” begin airing mid-September and can be found wherever you listen to podcasts.
Episodes
41 episodes
Episode 41 - Making a Difference: A Lifetime of Inspiring Mentors
It’s that time again… for a new episode of What the M! This week is a very special episode. In celebration of the 30th anniversary of Kent’s law firm, McPhail Sanchez, What the M co-host Stephen Hladik interviewed Kent about his mentors, motiva...
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33:35
Episode 40 - Rick Sharga & Daren Blomquist Return
It’s that time again… for a new SEASON of What the M! In the first 2 seasons of What the M, Kent and Steve were fortunate enough to interview an incredible roster of talented professionals about their insights and predictions for th...
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51:36
Episode 39 - The Last Question (Season 2 finale)
Welcome to the season 2 finale of What the M! This season, Kent and Steve have interviewed amazing, thoughtful, and brilliant guests. Each guest has been uniquely qualified to speak about different aspects of the default servicing i...
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Season 2
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Episode 39
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28:33
Episode 38 - Jodi Gaines
It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Jodi Gaines, Chief Executive Officer at Claims Recovery Financial Services (CRFS). Jodi began her career as an insurance claims clerk at Anch...
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33:18
Episode 37 - New York, New York
This week, we zigged instead of zagged! Typically, What the M does not focus episodes on state-specific issues; however, the current regulatory environment in New York merits a departure from our usual format. In this episod...
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Season 2
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Episode 37
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31:29
Episode 36 - Steve Paton
It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Steve Paton, CEO of Universal Component Lender Services (UCLS). Steve has a Bachelors of Science in Business Administration and ...
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Season 2
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Episode 36
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35:14
Episode 35 - Cesar Hernandez
It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Cesar Hernandez, CEO of Agility 360. Cesar received his Bachelor of Science from the Wharton School of Business at the Universit...
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Season 2
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Episode 35
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37:50
Episode 34 - Courtney Thompson
It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Courtney Thompson, Executive Vice President and Head of Servicing at CMG Financial. Courtney has a BA from Western Michigan Universit...
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Season 2
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Episode 34
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37:03
Episode 33 - Rick Hicks
It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Renardo “Rick” Hicks from Eckert Seamans, LLC. Rick received his BA in Government from Hamilton College, his JD from Northeastern Un...
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Season 2
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Episode 33
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38:59
Episode 32 - Mark Calabria
It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Mark Calabria. Mark is an author, advisor, economist, and the former Director of the Federal Housing Finance Agency (FHFA). Mark received his...
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Season 2
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Episode 32
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39:06
Episode 31 - Jason Myers
It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Jason Myers, Vice President of Business Development at MCS (Making Communities Shine). MCS is a nationwide property services provider working...
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Season 2
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Episode 31
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31:26
Episode 30 - Judge Annette Rizzo
It’s that time again… for a new episode of What the M! This week, Kent and Steve are honored to bring you an interview with the Honorable Annette M. Rizzo. Judge Rizzo was gracious enough to drop by to discuss mortgage foreclosure m...
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Season 2
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Episode 30
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51:16
Episode 29 - Bankruptcy with Brooke Sanchez Part 2
This week on What the M, we have a very special guest…host! With Kent out of the office, his law partner, Brooke Sanchez (literally) stepped up to the mic! Brooke is not only the Managing Partner of McPhail Sanchez, LLC...
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Season 2
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Episode 29
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25:49
Episode 28 - Erik Qualman
“Father Time is undefeated.” – Erik QualmanIt’s that time again… for a new episode of What the M! This week, Kent and Steve are excited to bring you an interview with internationally renowned author and speaker Erik Qualman. Er...
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Season 2
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Episode 28
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31:04
Episode 27 - Jesse Randall
It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Jesse Randall, COO of Black Dome Services, LLC. This episode focuses on the topic of property preservation in relation to mortgage servicing ...
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Season 2
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Episode 27
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20:30
Happy Holidays from What the M!
Happy Holidays from all of us here at What the M! Steve is a little under the weather this week, but he and Kent both wanted to send this message out to thank the listeners for all of your support, and to wish you a very happy and safe holiday ...
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Season 2
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Episode 26
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1:20
Episode 25 - Allen Chapman
It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Allen Chapman, Executive Vice President with Hub International. HUB International is a leading insurance brokerage company that provides emp...
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Season 2
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Episode 25
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24:17
Episode 24 - Thanksgiving
Happy Thanksgiving from What the M! Kent and Steve wanted to drop in and thank all of the listeners for your support. It's been a great first year for the podcast and we look forward to many more! For this week's holid...
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32:53
Episode 23 - Daren Blomquist
It’s time again… for a new episode of What the M! This week, Kent and Steve interview Daren Blomquist, Vice President of Market Economics at Auction.com. Daren began his career as a reporter for the Daily News Tribune, where he focu...
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Season 2
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Episode 23
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30:08
Episode 22 - Alicia Stewart
Happy Fall to all! It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Alicia Stewart, Assistant Vice President at BSI Financial Services.Alicia has over 20 years of experience in the de...
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Season 2
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Episode 22
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30:26
Episode 21 - Michael Merritt
It’s that time again… for a new episode of "What the M," Kent McPhail and Steve Hladik...
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Season 2
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Episode 21
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27:11
Episode 20 - Rick Sharga Returns
Welcome to Season 2 of What the M! Last season, we were fortunate enough to interview an incredible roster of talented professionals about their insights and predictions for the default servicing industry. We wanted to kick ...
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Season 2
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Episode 20
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42:31
Summer Bonus Episode - Marilyn Lyles
Did you miss us? Kent and Steve *were* taking a brief summer hiatus before Season 2 of “What the M” drops in September. But when a fascinating U.S. Supreme Court decision was issued, Kent and Steve couldn’t wait that long to talk a...
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Season 1
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Episode 19
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17:21
Episode 18 - The Last Question (Season 1 Finale)
Welcome to the season finale of What the M! You won’t want to miss this episode. Since the podcast began in September 2022, Kent and Steve have interviewed amazing, thoughtful, and brilliant guests. Every season 1 guest...
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Season 1
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Episode 18
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27:42
Episode 17 - Latinas in Power
This week on What the M, Kent, and Steve returned to the faithfully commerce-driven city of Dallas, TX in anticipation of the Legal League Servicer Summit. While there, Kent met with the Latinas in Power ("LIP") for a fun evening of dinner and ...
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Season 1
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Episode 17
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30:13