What the M

Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the residential homeownership industry is the concept behind “What the M,” a new podcast that discusses the complex issues facing default services and the path forward for the mortgage industry and homeowners alike. The industry is comprised of more than 160 mortgage servicers representing more than 80% of the outstanding principal balances on mortgages in the U.S. Without the involvement of these vital mortgage servicers, obtaining and maintaining a home mortgage as we know it would not exist.“‘What the M’ features industry movers and shakers discussing the challenges faced by mortgage servicers, law firms and the American homeowner,” said Stephen Hladik, one of the co-hosts for the podcast and chair of the Advisory Council of the Legal League 100. “We will discuss trends in the economy, regulatory oversight, changes in the law, changes in technology and a myriad of other factors affecting the industry.”Hladik and co-host Kent McPhail are experienced attorneys with multistate practices in the default servicing industry. Both have decades of experience representing secured creditors; however, each host brings his own unique perspective to the podcast. McPhail hails from the Deep South (think boiled peanuts and shrimp & grits), while Hladik hails from the Northeast (think cheesesteaks and scrapple). “With this Yin and Yang, we hope to bring an entertaining and informative approach to the industry and those who make it hum,” McPhail said.Episodes of “What the M” begin airing mid-September and can be found wherever you listen to podcasts.

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What the M

Episode 22 - Alicia Stewart

October 27, 2023 • Kent D. McPhail and Stephen M. Hladik • Season 2 • Episode 22

Happy Fall to all!

It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Alicia Stewart, Assistant Vice President at BSI Financial Services.

Alicia has over 20 years of experience in the default servicing industry. She began her career as an AVP with Fay Servicing. She then worked for Penny Mac Loan Services as a Business Analyst. From there, she became an AVP of Default Operations for Rushmore Loan Management Service, before taking over as an AVP at BSI Financial Services. At BSI, she is the leader of their non-agency default team, with responsibilities including BSI’s foreclosure, bankruptcy and property preservation processes.

Alicia has been extremely active in the default servicing industry and recently appeared as a panelist for the Legal League in the League’s webinar series. In that webinar, Alicia spoke about how law firms and mortgage servicers can better communicate and work together. She is adept at fostering positive relationships, resolving complex issues, and optimizing operational efficiency. She believes that success is a natural outcome when we have a clear vision of our long-term goals for both our organization and ourselves. We are very excited to share Alicia's vision and expertise with our listeners.

Welcome to What the M, Alicia!

What the M is hosted by Kent McPhail and Stephen Hladik. Production and editing by Sarah Noel Sheffield.

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A huge thank you to our Season 2 sponsor, Guardian Asset Management -

Guardian Asset Management is *the* one-stop shop for lenders, servicers, hedge funds, residential and commercial property investors, and government entities that need a full suite of property management solutions under one roof.

People on this episode

Kent D. McPhail

Co-host

Stephen M. Hladik

Co-host