What the M

Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the residential homeownership industry is the concept behind “What the M,” a new podcast that discusses the complex issues facing default services and the path forward for the mortgage industry and homeowners alike. The industry is comprised of more than 160 mortgage servicers representing more than 80% of the outstanding principal balances on mortgages in the U.S. Without the involvement of these vital mortgage servicers, obtaining and maintaining a home mortgage as we know it would not exist.“‘What the M’ features industry movers and shakers discussing the challenges faced by mortgage servicers, law firms and the American homeowner,” said Stephen Hladik, one of the co-hosts for the podcast and chair of the Advisory Council of the Legal League 100. “We will discuss trends in the economy, regulatory oversight, changes in the law, changes in technology and a myriad of other factors affecting the industry.”Hladik and co-host Kent McPhail are experienced attorneys with multistate practices in the default servicing industry. Both have decades of experience representing secured creditors; however, each host brings his own unique perspective to the podcast. McPhail hails from the Deep South (think boiled peanuts and shrimp & grits), while Hladik hails from the Northeast (think cheesesteaks and scrapple). “With this Yin and Yang, we hope to bring an entertaining and informative approach to the industry and those who make it hum,” McPhail said.Episodes of “What the M” begin airing mid-September and can be found wherever you listen to podcasts.

All Episodes

What the M

Episode 15 - Toniqua Green

April 07, 2023 • Kent D. McPhail and Stephen M. Hladik • Season 1 • Episode 15

This week on What the M, Kent and Steve interview Toniqua Green, Vice President of Corporate Social Responsibility at Mr. Cooper. Mr. Cooper prides itself on challenging the loan servicing status quo – so as an industry innovator, Toniqua is right at home there!

Toniqua attended Roberts Wesleyan College, where she received her Bachelors Degree in organizational management. She then earned her Masters Degree in Education from University of Phoenix. Toniqua began her career in the default servicing industry sixteen years ago. In her role as VP of Social Responsibility, she currently oversees Mr. Cooper’s Diversity, Equity, and Inclusion program, their Environmental Social Governance Oversight, and their community relationships.

Everyone in the default servicing industry can benefit from hearing from Toniqua about the industry’s past, its future – and how everyone can make that future better and brighter.

Welcome to What the M, Toniqua!

What the M is hosted by Kent McPhail and Stephen Hladik. Production and editing by Sarah Noel Sheffield.

People on this episode

Kent D. McPhail

Co-host

Stephen M. Hladik

Co-host